• What Sets Us Apart
    • Values We Bring
    • Service Calls & Startups
    • Preventative Maintenance Contracts
    • 24/7 Emergency Response
    • Specialized & Technical Services
  • Insights
  • FAQs
  • Contact Us
  • Careers
  • Client Payment

Frequently Asked Questions

General Questions

What types of facilities does ATI Technical Services work with?

We specialize in servicing commercial, industrial, institutional, and multi-residential.

What areas do you serve?

ATI Technical Services serves the entire Metro-New York area, providing on-site support for critical heating systems.

What makes ATI different from other heating service providers?

We offer both equipment sales and burner & boiler technical services, allowing us to provide deeper insight, better integration, and faster issue resolution. Our technicians are union-trained (Steamfitters Local 638B) and factory-certified, with expertise in diagnostics, compliance, and advanced control systems.

Service & Maintenance

What services does ATI Technical Services offer?

Our services include diagnostics and repairs, preventative maintenance, 24/7 emergency support, compliance testing, and specialized boiler technical services such as burner calibration and SCADA system support.

Do you offer emergency repair services?

Yes, we provide 24/7 emergency response for urgent boiler room issues. Priority access is available through our service contracts.

What does preventative maintenance include?

Our preventative maintenance includes combustion analysis, safety testing, system efficiency audits, and routine inspections to help extend equipment lifespan and reduce downtime.

What’s included in a service call?

Service calls can include diagnostics, equipment repair, part replacement, and troubleshooting, often backed by manufacturer support through our factory partnerships.

Do you help with boiler compliance and inspections?

Yes, our team performs Certified Boiler Tune-Ups, air quality source testing, and NOx emission testing to help you stay compliant with NYC DEP and federal standards.

Service Contracts

What kind of service contracts do you offer?

We offer customizable annual, semi-annual, and quarterly service contracts. These include preventative maintenance, routine servicing, emergency response options, and full documentation.

What are the benefits of a service contract?
Our flexible service contracts offer:

  • Preventative maintenance
  • Priority emergency response
  • Cost predictability
  • Extended equipment lifespan
  • Regulatory compliance
  • Detailed documentation and reporting

Schedule a Free Consultation to Start Building Your Custom Service Plan!

We understand that every facility is different — your service plan should be too. At ATI Technical Services, we'll work closely with you to develop a service plan that fits your specific needs, from scheduled service calls and preventative maintenance to 24/7 emergency support and specialized technical services — all designed to boost performance and minimize downtime.